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    FREQUENTLY ASKED QUESTIONS

    I am an influencer. How can we start collaborating?

    - Reach out to us by filling out this form.

    https://nammakeup.com/pl/formularze/formularz-zgloszeniowy

    What products are not used in our cosmetics?

    - animal-derived ingredients,

    - parabens,

    - formaldehyde,

    - mineral oil,

    - palm oil,

    - microplastics,

    - BHA,

    - TEA,

    - BEA.

    How can I submit a complaint/return products?

    RETURN ARETURN AND COMPLAINT PROCESS FOR USERS WHO HAVE AN ACCOUNT.



    1.  Log into your account.

    2.  Use the RETURNS AND COMPLAINTS tab.

    3.  Choose the products you want to complaint about.

    3.  Fill out the form.


    RETURN AND COMPLAINT PROCESS FOR GUESTS.


    1.  The INFORMATION tab includes the RETURN AND COMPLAINT tab.

    2.  Choose the product you want to complaint about.

    3.  Fill out the form.

    Complaint processing time is about 2–7 days.

    Can I order from abroad?

    - You can place an order from abroad, but we only ship to Poland.

    HOW TO TRACK MY PACKAGE?

    When placing your order, you will be given a tracking number for your package.

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    CONTACT FORM

    Contact Us

    NAM Makeup

    ul. Kościerska 11
    83-300 Kartuzy
    sklep@nammakeup.com +48 586 854 760
    Opening hours:

    9:00 - 17:00

    Media and cooperation


    kontakt@nammakeup.com

    Complaints Department


    reklamacje@nammakeup.com