RETURN AND COMPLAINTS PROCEDURE FOR PERSONS HAVING ACCOUNT.

1.   Log in to your account.

2.   Use the RETURNS AND COMPLAINTS tab.

3.   Select the complained products.

3.   Complete the form.

RETURN AND COMPLAINTS PROCEDURE FOR GUESTS.

1.   In INFORMATION tab is RETURN AND COMPLAINTS tab.

2.   Select the complained products.

3.   Complete the form.

When placing your order, you will be given a tracking number for your package.

Write email to us with cancellation request to [email protected]

Customer  who has concluded contract of sale may, within 30 days from the date of receipt of the shipment, withdraw from purchase (withdraw from the contract of sale without giving any reason). Purchased products cannot be used, nor can they have traces of use. 

Complaints are processed within 14 business days. Seller is obligated to bear costs for the return shipment.

Depending on carrier. Parcels are packed daily from 8-11 am and shipment takes place on the same day.