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    FREQUENTLY ASKED QUESTIONS:

    HOW TO TRACK MY PACKAGE?

    When placing your order, you will be given a tracking number for your package.


    WHAT TO DO IF I WANT TO CANCEL AN ORDER, OR A PRODUCT?

    Write email to us with cancellation request to [email protected]


    CAN I RETURN GOODS WITHOUT GIVING A CASE?

    Customer  who has concluded contract of sale may, within 30 days from the date of receipt of the shipment, withdraw from purchase (withdraw from the contract of sale without giving any reason). Purchased products cannot be used, nor can they have traces of use. 


    HOW MUCH DOES THE COMPLAINT PROCESS TAKE AND WHO BEARS THE COST FOR A RETURN SHIPMENT?

    Complaints are processed within 14 business days. Seller is obligated to bear costs for the return shipment.


    WHAT IS THE DELIVERY TIME?

    Depending on carrier. Parcels are packed daily from 8-11 am and shipment takes place on the same day.


    WHAT'S THE RETURN AND COMPLAINT PROCEDURE?

    RETURN AND COMPLAINTS PROCEDURE FOR PERSONS HAVING ACCOUNT.

    1.   Log in to your account.

    2.   Use the RETURNS AND COMPLAINTS tab.

    3.   Select the complained products.

    3.   Complete the form.


    RETURN AND COMPLAINTS PROCEDURE FOR GUESTS.

    1.   In INFORMATION tab is RETURN AND COMPLAINTS tab.

    2.   Select the complained products.

    3.   Complete the form.


    CONTACT FORM

    Kontakt z nami

    NAM Makeup

    ul. Kościerska 11
    83-300 Kartuzy
    [email protected] +48 586 854 760
    opening hours:

    9:00 - 17:00

    Media and cooperation


    [email protected]

    Complaints Department


    [email protected]